how can I talk with a live ebay representative?

Question

I have an item I was billed for and never received. I canceled item never received it. I tried to do a return to get my refund. I am not getting my refund.

kensgiftshop · Answer

A buyer can't cancel an order, they can only ask the seller to cancel it, but they don't have to.

When you don't receive an item, you don't file for a return, you need to open an Item Not Received case for a refund.

lady_madonna · Answer

@savedbygrace513 It is difficult to tell by your post if you filed a Refund Request, due to Item Not Received. Did you do that and did you return to your Request and ask Ebay to step in to help you?