How can I speak with a Live agent from eBay â€¦ Their AI is wack ..,

Question

How can I connect with a live agent from eBay â€¦ Their AI is wack â€¦

eburtonlab · Answer

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

eburtonlab · Answer

After four days you can cancel the transaction for nonpayment to give the buyer a strike and prevent feedback from being left. If you cancel earlier or for other reasons, the buyer will not get a strike.

Add the user to your Blocked Buyer List to prevent that particular user from bidding on or buying any more of your listings, regardless of what other sellers do.

https://www.ebay.com/help/selling/resolving-buyer-issues/blocking-buyer-ebay?id=4082

Be sure to set your Buyer Requirements to preemptively block bids or purchases from users with two or more unpaid item strikes in the last year.

You can avoid unpaid items by listing your item for a fixed price with immediate payment required and by not accepting offers.