How can I speak with a customer service rep? Buyer returned item but didn't use the USPS tracking a

Question

Buyer didn't use the USPS tag from ebay when returning item but bought her own. I have received the item and they now deserve a refund. However, ebay still shows tracking is pending. Unable to get past AI to talk to someone in person to get this resolved. How do I resolve or talk to someone at ebay?

eburtonlab · Answer

@davivagu_0

Try using a browser to refund the buyer rather than the app.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/