How can I speak to a person who can help me resolve a problem with sending the wrong package?

Question

I found after mailing a package the item I sent was incorrect. I notified the buyer and quickly sent the correct item. I didn’t use eBay to send the correct item. The buyer asked for a prepaid return label. When I attempted to send a return label, eBay cancelled the transaction and started a refund. AI, hasn’t been any help. Isn’t there anyone who actually can or will speak to me?

I have removed the last 2 items I had listed, as it’s not worth the trouble.

disneyshopper · Answer

The buyer asked for a prepaid return label. The buyer needs to file a returns request for Item Not as Described. Seller accepts the return, and a return shipping label is provided for the buyer to print. Once tracking shows Delivered back to the seller, the seller has 2 days to refund the buyer. The seller can relist the item for the buyer to repurchase and this time send the correct it. That is how it is suppose to work. The way you went about it, you could have used pirateship.com to print out the return shipping label to send to the buyer, or include inside the package with the correct item.