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How can I speak to a human being at eBay?
A buyer has requested a refund for an item they did not receive. I sent her a tracking number showing it was delivered. She has not withdrawn her request for a refund. What can I do to resolve the matter?
2 comments
mr_lincoln
Mentor7 months agoHi @sfrederi2001
Go to the eBay claim and type in the tracking number that is on the sold item showing it was delivered. The claim will be closed in your favor.
If you never loaded the tracking number to the sold item you are at risk for losing a claim of an item that was not received and Buyers know this.
If you print your labels through eBay tracking is automatically uploaded to the sold item.
disneyshopper
Mentor7 months agoIf the buyer files an Item Not Received case, you respond by uploading the tracking number that shows Delivered. ebay will find in your favor and close the case.