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How can I send an email to eBay?
I want to have a real-time chat with a customer service agent, but I am only being connected to AI.
I would like to contact an eBay agent via email instead.
Is there a link or email address where I can contact a real person?
3 comments
eburtonlab
Mentor5 months ago@ryry75
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
You can also try contacting eBay via social media direct message:
https://www.instagram.com/ebay/
ryry75
OP5 months agoThank you for your help.
I am unable to connect with a real person through chat, and it seems I am only being connected to AI.
Is there any way to contact eBay via email instead?
eburtonlab
Mentor5 months agoIf eBay wants you to submit an email for your issue, eBay will provide an email address for you to use. Otherwise, no.
Feedback issues are often handled via email.