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How can I resolve an issue through eBay messages
Hi gyus, I’m unable to communicate by phone with eBay Customer Service for medical reasons, and I need to resolve an issue regarding a return. Unfortunately, eBay Customer Service only provides me with an AI assistant, and I can’t seem to reach a human agent or get a response from a real person.
Does anyone know how I can send a message directly to a live eBay Customer Service representative or otherwise contact a human agent in writing?
5 comments
comics-scifi-collectibles
Mentor3 weeks ago@dimalatti We know all of the policies for returns. An eBay agent cannot change site policy .
What problem are you having with your return?
We're happy to help you right here.
Otherwise you have to message eBay customer service on Instagram to get past the bots.
dimalatti
OP3 weeks agoThanks for helping ) My situation right now - the seller has accepted my return and provided me with his US return address. I am currently in europe (Lithuania) and cannot use the US FedEx QR return label provided by ebay, the seller told me to purchase an international shipping label myself. However, my return page does not provide any option to enter my own carrier or tracking number. Please confirm how I can return the item from europe and have the international tracking number properly attached to return ID 5329555036. I want to make sure my $250 refund remains protected before I ship the item )
comics-scifi-collectibles
Mentor3 weeks ago@dimalatti Please answer this question so I can accurately advise you...
Did the seller ship directly to your country or a US forwarding address?
dimalatti
OP3 weeks agoI live in US and received the item in the US, but I have now traveled to Lithuania to stay with my parents for a while. The item I purchased on eBay (a watch part) is currently with me here in Lithuania.
I would therefore like to ship it directly from Lithuania to the seller in the US, and the seller has already approved the return. However, I’m not sure how to do this while keeping the eBay buyer protection and making sure my refund is fully protected
comics-scifi-collectibles
Mentor3 weeks ago · Edited@dimalatti sorry for the delay in responding, I have been busy today.
The problem with using your own return shipping label is that the seller can choose not to refund you if the case times out OR even if it arrives before the case times out since you can't use the return label in the case.
You can ask eBay customer service to make a note of the new tracking number but ultimately it is going to be on the seller choosing to refund. eBay will not be able to force a refund since the label that is in the case is not being used. The tracking number in the case can not be changed.
You can contact customer service on Instagram and ask them to make a note of the new return tracking. Again, it will be up the seller to choose to refund you.
Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
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