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How can I contact Ebay with this problem?
Summary: inirebelsoul reported an issue with a delivery marked as received on eBay, but they never received the item. They found discrepancies in the delivery address and contact with UPS revealed it was delivered to someone unknown. Attempts to resolve the issue with the seller were unresponsive, leading to a claim with eBay, which was denied. eburtonlab suggested documenting the incorrect delivery and contacting eBay through social media, and provided tips for dealing with false tracking issues. inirebelsoul appreciated the advice given.
ebay says my item was delivered on June 22 but I didn’t receive it. I checked with neighbors and still never found it. I called UPS and they said it was delivered but the delivery address given to them I is not the same address I told them. ebay has my address as the delivery address though. UPS also shows it was delivered “inside delivery “ which I don’t have and it says it was given to someone by the name of Albert. I don’t know anyone by that name. I contacted the seller and nicely asked them to check the Shipping address on their end. They didn’t reply. I messaged them 3 times total telling them that I can’t file a claim against UPS because the UPS says the shipper has to be the one to do that. I still didn’t get a reply so I filed a claim on Ebay against them. I got an email from Ebay saying my package is scheduled for delivery on June 27 and shows a pic of the item. this was confusing because I never received any other communication. I still never received anything. On July 8, I filed a claim against the seller on EBay and yesterday I received an email from ebay saying Ebay has made a final decision and a refund won’t be issued but what about the seller contacting UPS??? I’m out $63 I don’t see anyway for me to contact Ebay about this . I’ve used Ebay for years as a buyer and a seller and never had a problem like this .
eburtonlab
Mentor1 month ago@inirebelsoul
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:
https://www.instagram.com/ebay/
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.
inirebelsoul
OP1 month agoThank you! that is helpful
eburtonlab
Mentor1 month agoYou are very welcome -- good luck!