How can I contact an agent on the phone to talk to instead of a computer? Help please!

Question

I had a buyer who did not receive their item but tracking showed that it was delivered to them. They opened a case and I sent them the tracking info as directed. A few days later they requested a refund. I sent them their refund. Then I realized that I should have let Ebay send them the refund. Because Ebay put the funds on hold. So how do I contact someone to get those funds sent to me. Because at this point not only do I not have my item I also had to pay for it. I need to speak with an agent...

kensgiftshop · Answer

If tracking showed it was delivered to their zip code, there was no reason to refund.

All you had to do was respond to the case and upload the tracking number showing it was delivered and they would have closed the case in you favor.

Since you voluntarily refunded the buyer, they probably won't give it back.

house*of*paws · Answer

Hi @secondlife4u20

If tracking showed the item was delivered to the buyer's ZIP Code ... you should have won the dispute automatically had you just waited.

I'm not sure if eBay will reverse a refund you gave voluntarily ... but you will reach the most knowledgeable and helpful eBay CS reps if you contact them through social media:

https://twitter.com/askebay
https://www.facebook.com/eBay/

You can also contact CS reps by requesting a callback from a 'Help & Contact' link ... but they likely will NOT be authorized to reverse a refund. You stand your best chance using one of the above links and explaining that you refunded the buyer accidentally.