How can I contact an actual person about an issue?

Question

I had an item I bought and paid for (used Apple Pay) that was never delivered, started a case on it and EBay ruled in my favor and stated that a refund would be issued on April 14, it could take 3-5 business days for it to hit my account. It’s now April 24 and the refund still hasn’t been issued and I can’t seem to get in contact with anyone real, I just keep going in circles with the stupid automated bot which isn’t helpful at all.

suggestions on how to get this resolved?

comics-scifi-collectibles · Answer

@xfcj454 Social media is your best option.

Ask the agent to check to see if they refund went to a Gift Card instead. I know that's an option and sometimes it seems to be checked by default.

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebay/

6am to 6pm PST