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How can I contact a seller when no contact information was provided?
The entire problem is that I ordered as a guest. So there is no purchase history. My item is long overdue. And it is IMPOSSIBLE to get in touch with a human. Not every issue can be resolved through the automated chat bot or articles to read. And I've gone through ALL of them. Not a single one pertains to being unable to contact a seller when no contact info was provided and you checked out as a guest. It was an expensive item, so the seller has my money, and I do not have my item. I truly don't want to have to resort to canceling the charge on my credit card. I have left numerous requests for an agent to contact me. I have left feedback on why articles didn't help. I have email confirmation of my paid order. Searching by my order number doesn't work- the system says nothing matches my request! The item number can't be found either. I am beyond frustrated. Thank you for any help you can provide!
jacbarcollectibles
Mentor1 year agoWhen you order as a guest these purchases are totally separate from any purchase made on your eBay account. Find the email you received when you made the guest purchase. The email will contain special log in instructions that apply only to that purchase. You will need to use that log in information to find the item and to be able to open a case for an "Item not received".
falconbandleader
OP1 year agoThank you so much! I did not know there was a different log in for guests! I’ll try that. I appreciate your quick response! (Now if I could get the seller to do that…!) 🤣