How can I contact a PERSON on eBay?

Question

My customer was supposed to receive his package on FEBRUARY 28th (YESTERDAY) and he still didn’t get it. EBAY needs to be held accountable for this. EBAY SHOULD PAY ME AND REFUND MY CUSTOMER. I’ve been trying to contact eBay but there isn't even a phone number to call, and the automated system just keeps transferring you from one question to another. I NEED TO TALK TO A PERSON!!! THIS IS UNACCEPTABLE!!!

glorybells · Answer

A delay of a couple of days isn’t uncommon, especially this time of year with the severe snowstorms that are delaying packages across much of the country. EBay is not the one to hold accountable; they never have physical possession of any package. Whichever carrier you used, USPS, UPS, whatever, is the one who has the package.

No one at eBay can do anything to change this situation for you. I would give it a couple of days, then you can open a missing mail claim with the carrier. Sometimes that’s enough to shake loose a package that has gotten delayed. We’re still way short of the time that the carrier would call the item “lost”.