How can I cancel an order when it is for pick up and I am not able to do it?

Question

I erroneously purchased shipping boxes but noticed the buyer's only shipping option is to pick up the boxes at his warehouse. I requested to cancel the order three days ago. I've sent two emails to the buyer but have not received a response. What options are available.

wooden_flower · Answer

@polito56

If the seller has not responded to your cancellation request in 3 days, then it is considered a ‘no’ answer.

Since he can’t ship, you’ll have to wait until you see ‘I haven’t received it’ as an option in your purchase history - I think it is about 10 days on a local pickup. As soon as it shows, click there.

The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.