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how can i appeal a removed listing
ebay removed a knife listing that did not violate their policy. what can i do?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
ebay removed a knife listing that did not violate their policy. what can i do?
comics-scifi-collectibles
Mentor2 years ago@burwells You can try to appeal but I am sorry to say once the bots flag your listing you need to sell the knife somewhere else.
Customer service agents may say it's okay to relist but they can't reset the bots and your listing will just be taken down again and then you could be suspended.
As a fellow seller I know that this is frustrating.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Click Automated chat on the left hand side of the screen. ( Trust me)
3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/