How can I add a team member to my account?
I have been trying to add a team member to my account, but this is what shows up when I select Team Access:
"You don't have access to any other accounts yet. Contact an account owner to get access."
This is odd considering that I am the account owner. How can I resolve this issue?
3 comments
Unavailable member
·1 year ago@deciesnconnect
Currently, only eBay members in the USA, UK, and Germany can use Team Access. All team members must be registered in the same country for the feature to work.
You must be opted-in to Seller Hub. If you're not yet opted-in, you can opt in here > Seller Hub
How to get to Team Access from Seller Hub :
Look in the Selling Tools area and click on the Seller Dashboard link
You can get to Team Access even faster by clicking on the Hi...dropdown and selecting Account Settings. After you click on account settings, you'll see a Team Access link under Account Preferences.
eBay Team Access > Help page
deciesnconnect
OP1 year agoHi, thanks for the help. But, I already followed these steps and it's saying that I need to contact the account owner to get access even if I'm the account owner.
Unavailable member
·1 year ago@deciesnconnect
That is strange. If you're opted-in to Seller Hub, you should be able to send out invitation(s). What happens when you click on the Team Access link below?
"You can grant access to your account to other eBay users by sending invites from the > Team access page in My eBay."
After you click on the Team Access link (above), you'll be on the Authorized Users page where you can click on the "Add one" link.
After that, you'll be here (see screenshot) where you'll be able to send out invitations:
NOTE: If the person you wish to grant access to doesn't have an eBay account, they'll need to create an account first.
Contacting eBay Customer Service For Help:
Best Option:
To request a call back from eBay, click on this link > Request a call back
Read the steps below, if you "Require" a chat option to communicate with an Agent. Then, use the Contact eBay link below to start a chat session. You'll have to answer some questions with the eBay Automated Assistant before the assistant notifies an Agent. You'll see a wait time estimate:
Click on this link to begin an eBay Chat > Contact eBay
eBay Customer Service help is also available on social media:
> www.facebook.com/ebay
>www.X.com/ebay
Do Not Post Your Account Information Publicly. Use the private messaging options:
You'll need to provide your user ID, your name, your address, and the registered email address attached to your account. Also, be sure to give them plenty of details.
The eBay Agents usually respond in a day or two and may research the situation better than the "Request a call back" agent or a "chat session" agent.