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How can a live agent be contacted for a refund that is eBay's fault?
I purchased a refrigerator and Allstate Protection Plan that I cancelled within minutes because of shipping issues. I was refunded the money by the Seller of the refrigerator. eBay did NOT process the Allstate Protection Plan so that I can be refunded by Allstate, whom I have contacted repeatedly. eBay's system runs me in circles and has not provided an avenue for me to speak with or message a live agent. All automated responses are invalid option.
2 comments
fashionsandbeauty4u
Mentor2 years agoAccording to their website "You may cancel this Protection Plan for any reason at any time. To cancel it, log in to allstateprotectionplans.com or contact Us toll-free at 1-877-927-7268 24 hours a day, 7 days a week. If You cancel this Protection Plan within the first thirty (30) days after purchase of this Protection Plan You will receive a 100% refund of the Protection Plan Price. If You cancel after the first thirty (30) days from purchase of this Protection Plan, You will receive a pro rata refund based on the time remaining on Your Protection Plan.".
wtd-33
OP2 years agoThanks for the response. Allstateus has no record of the plan. I've called and contacted them several times with the same results. The eBay order shows the plan was paid for but not delivered.
eBay says that the plan is not covered by their money back guarantee for me to contact the seller, who has no record of it.
I'm filing a complaint with the Better Business Bureau against eBay because I have waisted numerous hours attempting to get my refund since February 28, 2024, and have not succeeded.