How can a buyer only pay $1.00 when the item was listed for much higher?

Question

We have several items listed on our store, none of which have been ever listed for $1.00 and none are auctions. Somehow, a buyer was able to pay $1.00 for a $34.24 item and it was shown as paid by eBay. I messaged the buyer to advise that we were cancelling the order and now they want us to make it right. What is there to make right in this and how could something like this happen? Please help

Thank you

gator08041971 · Answer

Oooof! One more reason not to enjoy the automated offers. They can quickly spread your setting mistakes.

shipscript · Answer

@havenofgold

What is the item number? There have been many pricing revisions on those one-ounce silver coins, so one can't rule out a listing error. Barring that, it sounds like a data transfer glitch. In my mind, the only match to "1.00" would be a "quantity 1" from a multi-quantity listing that was transmitted to checkout over an interrupted connection, and this may be a rare one-off situation. I think the programmers would need to know whether the buyer used the Android app, iOS app, or desktop for checkout. Can you find that out? Nonetheless, you would not need to "make it right" if the error was not yours and the buyer has not lost any money. But get the buyer's platform info first to so we can send some sort of error info to eBay staff and programmers.