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Horrible customer service
I purchased fragrance from a scammer . In short the seller intentionally sent the alleged item I ordered to a completely different address and different individual. After some due diligence on my behalf I discovered he seller sent the item to a deceased person former address. This is there way I guess of getting the item returned back to them. The scammer seller rerouted the item while it stilled showed it was tracking to me. It seemed as thou it was enroute , because the address they rerouted too had the same zip code as mine. But it was rather easy to contact the carrier and they sent confirmation of the delivery details. ....What's mind boggling is that EBay has yet to refund my money with all this readily available. I placed this order on June 18,24 ....Still know refund 3 weeks later.
disneyshopper
Mentor2 years agoThe bots see that tracking states DELIVERED so you will automatically lose an Item Not Received case.
Take the tracking down to the carrier and have them check their GPS coordinates to see exactly where the package was delivered. If not to your address, the carrier should try and retrieve the package. Then you upload a copy of that letterhead into an appeal, to get your money back.
https://www.ebay.com/help/buying/returns-refunds/handling-disputes?id=4039