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Horrendous customer service/support
Summary: stri-1003 expressed frustration after receiving a damaged and used microwave that was described as "new" from an online seller. Despite contacting the seller with evidence, they were denied a return due to the 30-day policy. An appliance repairman confirmed the microwave's significant issues, leading stri-1003 to purchase another microwave from a different source. They plan to wait for feedback from eBay before posting a negative review of the seller.
ordered o 4/8-delivered on 4/17. Kitchen structural renovation project delayed one month, then microwave was last item on install list. Opened box and all packing Styrofoam was shredded, microwave was BENT. Immediately contacted seller and sent her pictures. Her reply-too bad my 30 day window is expired. I had an appliance repairman come in to see if it was a simple fix, he validated this was a "USED" microwave-burn marks on underside of drawer, cable the drawer rides on is BENT, mother board is fried. The unit powers up-that is ALL!! This was listed a "NEW IN BOX"-clearly FALSE ADVERTISING! I understand the 30 day return policy-unuual circumstances and obviously did not sell me the product I ordered. I have not reviewed this seller to date, would like to hear from EBAY before I torch them.
I had to go out and spend $1450 on a NEW microwave from a reliable source (in addition to the $1060 this seller charged for a inoperable, damaged, used unit)!
eastlaneave
Mentor1 month agostri-1003
I'm sorry that happened.
File a chargeback on your payment method, PayPal, or credit card. That goes back to eBay and your seller.