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Hi I pruchesd an item on March 19 and the expected delivery date is today and delivery has not come
The estimated delivery date is today. And it didn't arrive so. What do I do now?
2 comments
mam98031
Mentor1 year ago@rode_38512
Have you checked the tracking on the package. As you know the dates put on the listing are just estimates and not guarantees. I would suggest checking the tracking first before filing a claim as you may find that it is coming very soon.
eastlaneave
Mentor1 year ago@rode_38512
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is what to do to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.