Hi I got the wrong item and the seller is not answering my emails

Question

Hello, I'm hoping someone can help me. I received the wrong item and have tried to contact the seller through two emails, but have not received a response. Can anyone advise me on how to proceed? Is there a way to get a refund or is there a specific process I should follow? Additionally, could you please let me know how to contact eBay for further assistance? Thank you in advance for your help. Best, Carlos.

comics-scifi-collectibles · Answer

@carmale_0

Sorry your item is not as described.

Here's what you need to do:

Open a return with the reason doesn't match pictures or description.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701