hi I currently am trying to get a refund on eBay with costumer service but I can barely hear them

Question

I had a package that was lost in transit and I'm trying to get a refund talked to someone yesterday could barely hear what they said at the end and my item is still the same tracking available

comics-scifi-collectibles · Answer

@jaly_1503 . Did you file a refund request case? No need to contact customer service unless tracking shows delivery to an address other than yours. If that is what happened let us know for further advice on how to proceed. Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date . You have 30 days from the last estimated delivery date to file a refund request on eBay. Select your item on this page to start a refund request: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st= 4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701 If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.