Hi I can fine my order

Question

This my adress [removed by moderator] because I can fine my order

mr_lincoln · Answer

Hi @sam_66646

You should not post your personal information on this forum because it is public and we are volunteer members not eBay employees. You have 24 hours in which you can Edit your post via the down arrow drop-down menu in the upper right hand corner of your post. I suggest you delete your address.

Now, on to your potential problem. Here is what we need to know:

-Do you have an eBay account and did you purchase while logged in to that account? If so the item will be in your Purchase history and you can check the tracking to see if it was shipped and what the delivery status is: Purchases | My eBay | eBay

-If tracking does not show it was delivered by the estimated delivery date here is what we advise members:

Really sorry that happened ... the date you want to keep an eye on is the original estimated delivery date. One day past that is when you can process a claim.

You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy

You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.

You can report a Seller here: Report an issue with a seller | eBay

If tracking shows it WAS delivered but you do not have it then here is what we advise Buyers:

Unfortunately, you have fallen prey to the False tracking number scam. You filed a claim through eBay that you did not receive the item but since tracking showed it was delivered, they ruled against you.

You need to get a document from the Carrier stating that the package was not delivered to your address and then contact eBay with that information to prove delivery confirmation was to a different address than yours. Make sure you tell eBay it was a False tracking number scam.

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebay/

6am to 6pm PST

-And finally for this post, If you did NOT use an eBay account but purchased as a Guest here is what we share with Buyers:

Whether you purchased as a Guest intentionally or accidentally here is what we advise:

First, you are covered by the eBay Money Back Guarantee for 30 days from receipt: eBay Money Back Guarantee policy

Next, you may have inadvertently purchased as a Guest so you will have to log OUT of your eBay account to do anything with the Guest purchase. The email you received should have a link for you and this Help page will assist you as well: Buying as a guest | eBay

On a side note, Guest purchases cannot be merged with an eBay account nor can you leave Feedback on the transaction.