Hi

Question

Hello,

I understand that the appeal on my case (Request ID 5371426702) was denied, and I respect eBayâ€™s final decision.

However, I would like to kindly request a courtesy credit for the return shipping cost and the promoted listings fee.

The item was brand new and accurately described, and unfortunately the item was not returned to me.

I am not disputing the refund to the buyer I simply hope eBay can help by waiving or crediting the additional costs charged to my account as a one-time courtesy.

I have always tried to follow eBay policies and maintain a good selling record.

Thank you for taking the time to review my request.

Kind regards

wooden_flower · Answer

@imaljum-0

We are not eBay - we are members like you.

If eBay had to step in to issue the refund, they will not reverse the fees. If there is some other issue, you can try reviewing it with customer service.

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST