hi

Question

Hi I want refund for my 3 orders from one seller, I'll write a complaint to the police, my orders were supposed to be with me on the 5th, I didn't receive them, send me the money back!

fashionsandbeauty4u · Answer

@ashikchashik

If you go to the Order Details for these transactions, you'll see the estimated delivery date. Once it is one day past that date, you can then open an Item Not Received refund request on eBay. The Seller will then have three business days to respond with either a valid tracking number showing they are in transit or a full refund. If the Seller does not respond on time, on the 4th day, go back to your request and ask eBay to step in and force the refund.

You need to open that request on eBay to start the refund process.

inceptions · Answer

Hi @ashikchashik

There is no need to go to the police. They aren't going to help you with a refund. Just follow eBay's instructions in their Money Back Guarantee.

Here's what to do...

Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.

golfingaddict · Answer

Have the items shipped? What does tracking show? If the estimated delivery date has passed, you can open a not received case with eBay. Returns, items not received, and refunds for buyers | eBay