Help！what should I do？

Question

The seller refused my request to cancel the order four days later, and at the same time, he did not send out the package, did not have any tracking information, and did not reply to my messages. I also cannot choose to let eBay step in. AI customer service keeps saying useless things What should I do?

arraus · Accepted Answer

@si-766775
You're probably not going to like the answer.

An eBay seller is not required to accept a buyer's cancellation request. A purchase is a contract. It's at the seller's discretion to accept cancellation requests:

https://www.ebay.com/help/policies/member-behavior-policies/order-cancellation-policy?id=5298

Personally, as a seller, I accept all cancellation requests unless we've already shipped. I'd block the seller who didn't accept so I won't purchase from them again.

Are there any extenuating circumstances? Maybe missing a detail that makes this an exception?