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Helping a buyer with an international shipment that was damaged in shipment
An international buyer reported a broken item in shipment. They are asking for a refund but ebay is supposed to cover damages to international buyers. The buyer does not want to navigate the automated call in number. When i call the number given to me by an agent at ebay the automated line only seems to help if you are the buyer by asking for zip code first. Is there a number i can call to get through to an agent to help me get the buyer a refund through ebay’s international shipping policy which covers damaged goods in shipment?
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