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Help! ZIP code mismatch and accidental return request opened
Hi everyone,
I’m facing a tricky situation and would appreciate some guidance. I purchased a pair of shoes, and my shipping address on eBay is 100% correct. However, UPS tracking shows that they attempted delivery in a completely different ZIP code, so the package was never delivered.
The seller told me to wait until the item returns to them to get a refund. The problem is that I accidentally clicked "Request a return" (missclick) on the order. Now, because of this open return request, the system isn't letting me open an "Item Not Received" case.
Since the tracking proves the item was sent to the wrong ZIP code, how can I get eBay to intervene or change the case type? I’m worried that if I just wait for the seller, I might lose my buyer protection window.
Thank you for your help!
