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Help with shipping cost
A seller sent me an item by mistake. I returned it, and now they will not reimburse me!
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Discussions in this board are limited to the original poster and Community Mentors
A seller sent me an item by mistake. I returned it, and now they will not reimburse me!
janros90
OP1 year agoI didn't order it! The seller requested I send it back when it arrived. I ordered another item, that I received. They sent the item I didn't order by mistake!
comics-scifi-collectibles
Mentor1 year agoYou can contact customer service and see if eBay will give you a courtesy refund for the shipping, but unfortunately there is no way for eBay to force a refund from the seller since this was not done through the return system.
Sorry that the seller was not as honest as you were. 😞 They should have bought a return label and sent it you as a JPEG in eBay messages.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay
comics-scifi-collectibles
Mentor1 year ago@janros90 Did you file an eBay return request?
What reason on this list did you use?