Help with shipping

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I had an item be delivered to a customer but itâ€™s showing still in transit on my end. They messaged me saying the did get the item yesterday. How can I update that so I can get my money released?

cryjoh-2097

35 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

inceptions

Mentor2 years ago

27552 View listings

Hi @cryjoh-2097

Sellers cannot update the tracking. As a new seller, you may be subject to payment holds.

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Payments%20on%20hold&intent=payment%20holds&lucenceai=lucenceai&docId=HELP1450