Help with seller communication regarding returns

Question

I have contacted the seller to return an item I received damaged. They have messaged me back with an offer to negotiate a discount rather than a full refund. I cannot find a way to reply to the sellers message easily using the eBay messaging system. There is no reply button. How do I respond to the seller telling them no thank you, please process a full refund so that there is a record of my response captured within the eBay messaging system? Thanks.

mega-ma-roo · Accepted Answer

Read this article: Check the status of your return or missing item request | eBay

Once a request is opened, all communications should be through the request details page. Click on the Check my request status button on that page and the seller's offer should be there and you should be able to decline that request. There is also a link on that page to ask eBay to step in if you are unhappy with the seller's response.

mega-ma-roo · Answer

Forget about dealing with the seller, just request a return/refund through eBay. Read this article: Return an item for a refund | eBay

How to request a return through My eBay

Find the item in your Purchases.
Select Return this item from the menu on the right.
Select your reason for the return and enter a comment about why you're returning it.
If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Make sure to follow our Images, video and text policy when you're uploading images.
Select Confirm return.