Help with returns and refunds

Question

I placed an order to be shipped to Guatemala; I used a Miami-based forwarding service because the seller didn't offer international shipping. I paid the seller, but the forwarding service later informed me that the product couldn't be shipped—there was no way to get it to Guatemala. I need a refund, but eBay's AI isn't showing me the necessary options, and phone support isn't available for Guatemala. Can anyone help me or suggest what I should do?

comics-scifi-collectibles · Accepted Answer

@1k2385 If tracking shows delivery to the US location then the sellers job is done.

Your only option is to work with the seller as @disneyshopper stated.

The seller can choose to refund you when/ if the item is returned to them as this is not the sellers fault they should not take a loss.

This is a risk you take by using a third party shipping company.

Always buy from sellers that ship directly to your country OR that use the eBay International Shipping Program so that you have buyer protection.

Using a Third Party shipping company voids the eBay Money Back Guarantee.

disneyshopper · Answer

Have you used the CONTACT SELLER option in your Purchase history, and advised the seller that you need to Cancel the transaction? Once the seller files a cancellation with Problem with buyer's address, you should be fully refunded.