Locked
Discussions in this board are limited to the original poster and Community Mentors
help with return issues
why do buyers not have to return the item if a full return is issued?
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
why do buyers not have to return the item if a full return is issued?
comics-scifi-collectibles
Mentor2 years ago@ac8_11 Never issue a refund until you get the item back. The buyer can't print a return label from the request once a refund is issued. If you think your buyer will cooperate you can buy a label on Pirateship.com and save it as JPEG and send it in to the buyer in eBay messages. If the buyer doesn't use the return label Pirateship will refund you in 30 days.
This is how returns work>
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.
If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&query=Report%20an%20issue%20with%20a%20buyer&intent=report%20&context=9056_SELLER
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER