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Help with Return After Case Closed – Seller Received Item but No Refund
Hi everyone,
Hoping someone here can help or has dealt with something similar.
I purchased a turbo kit from a seller and later realized I didn’t need it. I initiated a return through eBay and the seller provided a FedEx return label. I don’t do a lot of returns, so I wasn’t aware that I had to mark the item as shipped and return it by a specific date.
I shipped the item back via FedEx on July 21st—just a few days after eBay had automatically closed the return request. Unfortunately, I didn’t realize it had closed until after it was already shipped.
The seller did receive the item (I have FedEx proof of delivery and tracking), and they even refunded the core charge that had been added to the item. However, they have not refunded the main purchase price, and they’ve ignored all of my messages through eBay since then.
The turbo was never installed or used—still in its original packaging when returned, and I’m an auto repair business, so this was all handled professionally.
I’ve tried to get eBay to step in, but since the return case was closed, the normal “Ask eBay to help†option is no longer available. Does anyone know what steps I can take next? Is there a way to speak directly with someone at eBay about this kind of situation?
Any advice would be greatly appreciated.
Thanks in advance
