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    Help with return
                     

    Hi, I'm new at this. Could I get instructions on how to return a defective item to the seller? They already gave the green light and listed returns accepted. He says google the answer on the return.

    jotej38
    jotej38
    58View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    rfmtm

    rfmtm

    Mentor1 year ago
    622View listings

    Click on Return in the drop down menu next to the item on the right.  Open a Return Request for an ITEM NOT AS DESCRIBED, defective. Seller will pay for the return, if he wants it back, and/or refund. If no response by the fourth day, go back and ask ebay to step in. Do not close or let the case expire without doing this, if not resolved. 

                                           
                                                                                     
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