Help with removing restriction from account.

Question

I recently received an offer for an item I had listed, only to discover that the person behind the offer was using a fake account that had been hacked. As a result, I promptly canceled the transaction. However, shortly after, my account was restricted, and I was instructed to provide verification documentation, which I have done.

Currently, I'm encountering difficulties reaching someone who can review my account and reinstate it. If anyone has any advice on how to resolve this situation, I would greatly appreciate it.

Thank you.

twinkling.smile · Answer

@thomce0

Contact eBay. Make a choice for a chat or a call to you: https://www.ebay.com/help/eua?id=5275&mkpid

Or...

Go to https://www.ebay.com/help/contact_us?id=4191&st=10

Click on "Automated chat" on the left side of the screen. (Yes, really.)

Add â€˜agent' in the chat box that popped up.

Answer questions if showing up.

Find the agent, maybe under "More actions".

Make a choice for a chat or a call to you.

Good luck.