Locked
Discussions in this board are limited to the original poster and Community Mentors
Help with refund on purchase older than 90 days
Hi,
I have purchased an item from a seller that was charging my card before the item was sent, and then for weeks and months was blaming delays on the supplier side for why I didn’t receive any product. Now it’s 5-6 months since I paid, and the seller claims he is not able to refund because the order is to old. On eBay.com and in the app, I am not able to open a case since the order is more than 90 days old, and there is no way (that I have found) to actually get in touch with a human being in eBay that can help?
Anyone’s got an idea how I can get in touch with someone in eBay without an orderID that is less than 90 days old?
Best regards,
FL
1 comment
lisa5768
Mentor2 years ago@frode2011
If you do not received your item by the last estimated delivery date eBay gave when you paid, you can open an item not received case to get a refund. You only have 30 days from that date to open the case through eBay.
Since it has been longer than that you will have to do a charge back with your funding source. PayPal and most credit cards allow you 180 days. If it has been over that and you used a credit card you can contact them to see if they have longer protection.