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Help with reaching customer service
Summary: dicks266 is seeking assistance on how to speak with a live customer service representative. They purchased an item but received an incorrect tracking number, indicating someone else's purchase was delivered to another address. The miscommunication stems from their item being faulty and never shipped, causing issues in initiating a refund as the system falsely shows their item as delivered. They express frustration and urgency in resolving this issue.
How can I get in touch with a live person at customer service? I purchased an item and the seller accidentally put on my purchase a tracking number for someone else’s purchase which has been delivered to that person what I purchased isn’t even been shipped because they found out that it’s faulty so he’s never shipped it so I can’t do what I need to do to get the refund started because it shows that it’s been delivered when it’s never even been shipped I just need to talk to somebody in customer service to explain that because it’s saying that my item has been delivered and I don’t know what to do and I’m about to lose my mind
1 comment
disneyshopper
Mentor1 month agoTake the tracking number down to your local carrier's office and have them check their GPS for where the package was delivered. If it was NOT addressed to you and your address, have the clerk state that on their letterhead. They don't need to state the name/address attached to the tracking number, just that it was not addressed to YOU.
https://www.ebay.com/help/buying/returns-refunds/handling-disputes?id=4039
Explain that the seller is using fake tracking numbers
Include these phrases:
Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.