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Help with not getting item
Summary: agirlbouchi12 seeks assistance regarding not receiving an item, but the posts do not provide additional details or context for the issue.
I ordered an item and did not receive it so the seller finally got back to me and told me that if I closed my case they will issue the refund. In the meantime, they said that they would ship me a pin as compensation. So they shipped me a pin with the original tracking number that they started before they actually shipped the other item out. So I received the pin now close the case and did not get my actual item and I cannot find a way to open another case or contact eBay about paying $100 for an item and not receiving it and not receiving my refund, so how do I get this resolved.
disneyshopper
Mentor4 months agoebay's Money Back Guarantee expires 30 days after receipt of the item.
Go to My ebay > Purchase History
Locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. ebay sends you a link to print out the label. Print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.