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Help with negative feedback after reporting the buyer.
I am floored here. I reported a buyer for the following circumstances. I packaged a paper item in very stiff cardboard and marked the package appropriately. In order to bend the package. It would’ve required great force like breaking down a box. The buyer notified me that the post office had vented in half and shoved it in his mailbox. Horrified, I looked into how to rectify it and found I would have to go through the post office. I then checked the tracking, which verified the package had been delivered to the front door, not the mailbox. He then tried to buy another of the same item from me and I canceled the sale. So there are two sales one completed one canceled. I told him about it and he said the post office lied and made up a story why he couldn’t provide a photo of the damage item right away. I went ahead and reported him for a possible scam He was still able to leave negative feedback for me. so I contacted eBay asking them to remove the negative feedback as I had reported him prior. And they denied it. Then I went to leave negative feedback for him and it will not allow me to post anything except a positive rating. It absolutely will not take without me, clicking on positive. I don’t even know what to do, and eBay doesn’t answer with a live agent on their chat.
