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Help with Item that hasn't arrived and seller is no longer on eBay
How the hell do I get a hold of a live representative to handle an item that hasn't arrived, is way past due, and the seller is gone from eBay and doesn't respond?
4 comments
lady_madonna
Mentor3 weeks agoNo need to contact a representative.
You are covered by the 30 day Ebay Money Back Guarantee for buyers.
Go to your Purchase History, find the item and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
· Select “More actions” beside your item and then “I didn't receive it.”
· Click the box beside I want a refund.
· Select Send request.
If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.
· Find the item in your Purchase History
· Select See request details
· Select “Ask eBay to step in.”
mehic-4
OP3 weeks agoThis was ordered in Jan 2025...seller put Jan 31 as expected delivery date...even though the release date of the item was August 1 2026 (pre order)
mehic-4
OP3 weeks agoOrdered Jan 2026
lady_madonna
Mentor3 weeks agoPre-sale items are supposed to be delivered within 40 days from the date of purchase.
Since you are past the 30 day Money Back Guarantee, you will need to contact your funding source you used to pay for the item to dispute the charge.