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Help with item not received claim
Hello ebay community,
I sold an item, and the buyer filed an "item not received claim", and now future payments are on hold. What did I do wrong?
Details:
12/31/25 Item sold
12/31/25 I the seller packaged and bought an ebay mailing label
1/2/26 I mailed the item from my home in NY to the buyer in Nevada (which was the very first day the p/o was open after item sold)
1/3/26 USPS Tracking says in transit
1/4/26 USPS Tracking says in transit
1/5/26 USPS Tracking says in transit
1/6/26 USPS Tracking says in transit
1/7/26 Arrived in Chicago Illinois
1/8/26 USPS Tracking says in transit
1/9/26 USPS Tracking says in transit (this was the original date of expected delivery to buyer in Nevada)
1/10/26 Arrived in Denver Colorado
1/10/26 Buyer filed an "item not received claim", and now future payments are on hold
What did I do wrong? To me it seems like it's moving through USPS network. I mean I bought the label directly through ebay, the tracking info is right there on the "order details".
What happens from here? Any help is truly appreciated.
disneyshopper
Mentor9 months agoIt sounds like someone in the postal system placed the package in the wrong bin. I had that happen with an order of ebay supplies. Tracking shows it left Las Vegas, made it to New Mexico, then to Phoenix AZ before heading to California.
Let the buyer know you are following the tracking and it appears the package is now heading in the right direction. Thank him/her for patience.