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Help with customer service
I have an open case regarding a refund. The seller still hasn’t responded and now I can’t get to eBay. Their email about the refund is one I can’t reply to. I can’t open another case so at this point I am stuck. Their automated help doesn’t help me now
1 comment
rfmtm
Mentor8 months agoAfter four days you need to go back to the case and ask ebay to step in. Do not close or let the case expire without doing this.
If still a problem:
Contact ebay by chat (type in AGENT) or callback here:
https://www.ebay.com/help/eua?id=5275&mkpid
Send a private message for further help here:
http://facebook.com/eBay
or
https://x.com/askebay
or
https://www.instagram.com/ebayforsellers/