Help with contacting Ebay

Question

Does anyone know how I can contact Ebay?  The help menu seems to send me in an endless loop with the automated chat assistant with no possible way to file a claim for an item that I paid for but has never been shipped.  I emailed the seller directly several weeks ago, and have received no response.

inceptions · Accepted Answer

Hi @peteby2002  When it's past the estimated delivery date shown in your Purchase History, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.