Locked
Discussions in this board are limited to the original poster and Community Mentors
Help with closed EBay case
Summary: gimme*that*book is seeking assistance with a closed eBay case and has initiated a discussion on the topic. eburtonlab and fashionsandbeauty4u have joined the conversation with the latter receiving a response from gimme*that*book, suggesting a continuous dialogue. eburtonlab appears to provide additional input later in the discussion. The conversation focuses on how to handle the situation of a closed case on eBay effectively.
eBay started a refund after reaching out to manufacturer but ended refund and closed case. They no longer refunding me because they said I violated terms by asking seller for a refund when item was listed as non refundable. I didn’t know this.
Please help. I wasted $200 on a trash item.i cannot reach eBay since they said case is closed .
fashionsandbeauty4u
Mentor4 months ago@gimme*that*book
When was this item purchased on eBay?
The eBay Money Back Guarantee protects your Purchases for up to 30 days from delivery.
Usually eBay will not close a Money Back Guarantee claim unless the Buyer started a chargeback with their bank.
If you haven't filed for that yet, you could try but there are deadlines there as well.
gimme*that*book
OP4 months agoThank you. His would I bypass the message stating that Case is closed and cannot be reopened?
eburtonlab
Mentor4 months agoOnce closed, an eBay case cannot be reopened.
Your recourse would be through your payment method once that happens.
eburtonlab
Mentor4 months ago@gimme*that*book
If eBay can no longer help, you may still have recourse through your payment method. Many credit cards offer some protection for items that are not as described for up to six months from the date of purchase. Check with your card issuer or bank for details.