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Help with an item I shipped!
I’ve shipped an item of moderate value and the shipment is being bounced around and seems like it’s not moving now. Customer is no longer at the address I shipped to. Is there anyone way for me to cancel the order since it’s in transit? Thank you for your help!!
1 comment
wooden_flower
Mentor1 year ago@krewscoolstuff
If the buyer left no forwarding address, the item will eventually be returned to you. If the item is worth $18 return shipping, try a package intercept - https://www.usps.com/manage/package-intercept.htm
To cancel the order means refunding the buyer in full - I assume that is not what you want to do. Wait until the item is returned, then refund the buyer for the item only, not the shipping.
If the buyer opens a not received claim, contact customer service and ask them to look at the tracking - providing a bad address voids the buyer's money back guarantee. The case should close in your favor.