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help with an Ebay decision
Hi...so I have a situation that happened and need some advice. I sold a product ($299) on 6/17..I packaged and dropped off at PO 6/18..provided tracking info that day. I live in Ohio she lives in Tx. the package never arrived..last tracking info 6/23. I requested a missing mail on 7/24...I've been in contact with buyer and she kept asking me for a refund...I kept telling her to file a claim with PO. She instead filed a complaint w/ebay. I gave them my side of story along with all the tracking info.. I just got their response..and they sided with her...I've filed an appeal. So I have to refund that $299. The kicker is the buyer is now going to get my money..she can also file a claim with PO and then will refund her money since they lost her package and IF the PO does find her missing mail...she may..just may get the product..win/win/win for her. Any advice, help or suggestions?
gosimus
Mentor1 year ago@iloveeverything
< the buyer ... can also file a claim with PO and then will refund her money >
No, the person who mails the package is the one who files an insurance claim at the post office. This USPS article will probably help you to do that: https://www.usps.com/help/claims.htm
house*of*paws
Mentor1 year agoHi @iloveeverything
It is always up to the seller to file an insurance claim … NOT the buyer … so file your claim NOW.
Your buyer was following the correct procedure in filing a claim with eBay … and you should have refunded them before eBay could get involved. Please drop your appeal.
What I normally would recommend is that you stay on good terms with the buyer so that they willingly repay you … or return the item (at your expense) … should the item ever arrive. But you have been acting like an adversary to the buyer ever since the package was delayed … that it may take a HUGE apology from you for the buyer to want to do the right thing if the package does arrive. I would let the buyer know you finally realized that you handled the situation all wrong.
I’m very sorry this happened. I would not take further advice from whoever advised you in handling this situation so far.