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Help with a non Shipping seller
I purchased an item on 12/10. With the craziness of holidays, I didn’t realize it had not arrived until 12/26. I went to report as never received. The seller NEVER shipped the item and eBay is telling me that I don’t qualify for “money back guarantee†and will not let me cancel the order. because it’s out of time limit. 15 days.
The seller does not respond to emails. eBay just keeps circling me back online.
I’ve been a loyal customer for nearly 20 years with 891 positive feedbacks.
what are my options to recover my $52
thank you!
3 comments
mudshark61369
Mentor7 months ago@mc1778 ,
Did you check the seller's feedback profile before buying from them? If not you should do that now. What you want to look for is to see if they have received any feedback for selling before or in the last year. This could be a new or returning seller who ran into ebay's 30 day hold that is placed on new/returning sellers payments. On their account the payment status shows Pending, and they do not know how to deal with it to get the funds released.
Their response from them saying that you are not covered by the Money Back Guarantee (MBG) makes me think you are dealing with an inexperienced seller. If you find that the seller may have run into the hold, you can try messaging them again and tell them if they haven't shipped because of the pending status to do a Google search for " Payments on hold, ebay " maybe they will read it and send the item.
If they still do not answer Go to the listing in your history and click on the More Actions button. Select Return item to open a list of reasons for a dispute and select I haven't received it. Follow through to file the dispute which will appear in your history. If they do not prove they have shipped, or issue a refund within 3 days on day 4 open the dispute and click on the ask ebay to step in button to get a refund from the seller's account.
As a long time member we shouldn't have to tell you how the MBG works
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
golfingaddict
Mentor7 months agoNot clear.
golfingaddict
Mentor7 months agoThe proper claim to make with eBay is "Get help with an item that hasn't arrived | eBay"
You can report it not as received after the estimated delivery date has passed.