HELP WITH A DAMAGED ITEM

Question

I BOUGHT AN ITEM THAT WAS LISTED AS NEW. HOWEVER WHEN IT ARRIVED IT WAS EASY TO SEE IT HAD BEEN OPENED AND TAPE SHUT. THE ISTRUCTION BOOKLET WAS JAM INTO THE BOX AND WAS WRINKLED. THE ITEM DIDN'T WORK. I FOOLISHLY HAD ALREADY GIVE A POSITIVE FEEDBACK BECAUSE OF FAST SHIPPING. I HAVE CONTACTED THE SELLER WITH TWO MESSAGES ONLY TO BE IGNORED. I AM ALMOST TO THE PLACE WHERE I TRUST NOTHING ON EBAY. I CAN NOT FIND HOW TO CONTACT EBAY CONCERNING THIS SELLER.

kensgiftshop · Answer

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.