Help! Suggestions to help get back up to top rated seller

Question

I have been only selling since June . I jist got an email that says I have fallen below standards so I cant promote. Im frustrated because my sales have pretty much stopped. I had 7 cancellations sine June, no negative feeback or returns. If i cant get sales the. I cant get my account back up. Any ideas or suggestions?

comics-scifi-collectibles · Answer

@wain4577 7 cancellations as out of stock? You get a DEFECT for each out of stock cancelation OR for refund requests without seller resolution ( eBay has to step in) Both of those are things you must avoid at all costs for the health of your account.

All you can do is run sales and try to sell as much as possible as quick as possible.

Seller Standards>

https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347&st=

When a seller is below standard they are also charged an extra 6% fee.

To make sure we're getting a fair picture, we'll adjust how far we look back (the "evaluation period") depending on how much you've sold recently:

If you had more than 400 transactions in the past 3 months, we'll count all those transactions
If you had fewer than 400 transactions in the past 3 months, we'll count all your transactions from the last 12 months

Cases closed without seller resolution

What this means

When a buyer reports that an item hasn't arrived or requests a return, the seller is responsible for providing a resolution.

A case closed without seller resolution means that the seller didn't resolve the buyer's issue, eBay stepped in to review the case, and the seller was found responsible.

For full details of actions, time frames, requirements for sellers and how eBay decides the outcome of a case, please read our eBay Money Back Guarantee policy.

Minimum requirements

You're allowed 2 cases closed without seller resolution within an evaluation period, or 0.3% of your transactions â€“ whichever is higher.

Transaction defect rate

What this means

We count a transaction defect when either of these things happen:

The seller cancels the order unexpectedly (e.g. because it was out of stock, or because they sold it to someone else)
The buyer reports an issue, but the seller doesn't resolve it (a case closed without seller resolution, as defined in the section above)

Minimum requirements

You're allowed up to 2% of transactions with defects within an evaluation period.

You'll only be evaluated as Below Standard if your transaction defects are associated with more than 4 different buyers.